About the delivery of prizes
Please submit delivery requests from “Deliver Prize” in your My Page.
-Shipping within Japan
Your prizes can be sent free of delivery charges by using Free Delivery Tickets.
A Free Delivery Ticket is issued every Monday at 0:00 AM (JST).
A maximum of one Free Delivery Ticket can be kept and it cannot be carried over to the next week.
If you have already used your ticket this week, you can wait until the next Monday for the next ticket to deliver your prizes free of charge.
You can make delivery requests for multiple prizes at once.
The following SP will be charged for each delivery except when using a "Free Delivery Ticket".
-Shipping outside Japan
A flat rate of 2,000 SP will be charged for each delivery outside Japan.
Please note that free delivery tickets will not be granted if you select a residential area other than Japan when you register.
About delivery requests
You can submit delivery requests from “Deliver Prize” in your My Page.
Please enter your correct shipping information such as your delivery address when submitting your delivery request. Please note that difficulties may occur if your information is incorrect.
Once submitted, your delivery information is registered in an address book. You will be able to smoothly fill in your request by selecting your registered information from the address book for future delivery requests.
Prizes can only be sent to the winner and not to other customers due to the terms of service.
Process after submitting delivery requests
As a basic rule, GOTON! will begin packing and shipping prizes from the next business day after receiving a delivery request. However, please note that it may take approximately a week to ship prizes due to congestion in the delivery process.
Additionally, the delivery process may take more time during busy periods. In this case, we will separately inform you about your delivery status.
About delivery companies
Delivery of prizes will be as follows.
- Delivery within Japan: Yamato Transport Co.
- Delivery outside Japan: Japan Post (EMS)
About the storage period for prizes
The storage period for prizes you have acquired is 15 days from the day of acquisition.
All rights will be invalidated for prizes stored past the storage period. Please make sure that you do not forget to submit delivery requests.
Redelivery of prizes
If your prize is returned to us due to absence or an invalid address, we will store the prize under the storage period rules.
You can issue a redelivery by paying a fee during the storage period.
- Redelivery fee: 2,000SPs (flat-rate)
- Please pay with SPs at the time of redelivery.
- As for the prize package and outer box, since it is a cushioning material to protect the contents, if there are scratches or dents on the outer box but no damage is found on the contents, we will not be able to replace it . Please note that.