Frequently Asked Questions
Redeliveries are prizes that have been returned to GOTON! due to non-deliverable shipments (in such cases where the prizes have surpassed the package holding period at local shipping companies/offices).
These returned prizes can be delivered again for a fee through our redelivery service as long as it is still during the prize retention period.
*Redelivery Fee: 2,000 SPs for both Japanese and non-Japanese addresses
*Please use SPs to pay for redelivery requests.
*You can request redelivery from My Page > Delivery Request History.